ReadEase Support
Help with reading, writing, AI features and purchases
Contact us
Email admin@flipior.com for product help. Tell us your app version, iPhone or iPad model, iOS version, what you tried, and any error message you saw. You can write in your preferred language.
Please do not email your Apple password, payment card details, private documents, or text you do not want us to read.
Reading and document import
ReadEase can recognize text from a photo or camera scan. PDF import extracts selectable text; in version 1.5 or later, you can choose which pages to import. If a PDF contains only scanned images and no selectable text, try the photo or camera scan instead.
Reading aloud and basic layout tools do not use your daily AI allowance. You can adjust text size, spacing and speech speed in the app.
AI features and free allowance
AI simplification, summaries, explanations, sentence translation, spelling checks and writing polish require an internet connection. ReadEase includes five free AI assists per day; these features share that allowance. Pro provides additional access.
If an AI request fails, check your connection and try again. If it keeps failing, contact us with the error message and the approximate time. You do not need to send us the text you were working on.
Pro purchases
Purchases are handled by Apple. To restore an existing purchase, open ReadEase, go to History → Settings, and choose Restore Purchases. Make sure the device is signed in to the Apple Account used for the purchase and is online.
You manage or cancel an auto-renewing subscription through your Apple Account. If restoration fails or Pro access looks wrong, contact us with the app version and the message shown in the app. Do not email a full receipt or payment information.
Privacy and terms
Read the Privacy Policy and Terms of Service.